Terms
Terms of sale
The terms you agree to when you buy from us. We have kept this to the things that actually affect you — what you are charged, when, how to stop it, and how to get your money back — rather than padding it out to look substantial.
The short version. Subscriptions renew automatically every 30 days until you cancel. You can cancel in about ten seconds, at any time, with no phone call and no one trying to talk you out of it. If you don't like the product, you have 90 days to get all your money back.
Your subscription
If you choose a "Subscribe & save" option, you are starting a recurring order. We would rather over-explain this than have you discover it on a bank statement.
- It renews automatically. Your card is charged every 30 days, and it keeps happening until you cancel. There is no fixed end date and no minimum number of months.
- What you pay. The GHK-Cu Serum subscription is $56.00 per month. The Ceramide Cream subscription is $27.99 per month. Plus tax where applicable; shipping is free in the US. Whichever you chose, the price is charged on the same date each cycle and is shown to you on the checkout page before you confirm.
- What you get. One bottle of the product you subscribed to, shipped on each renewal.
- Price changes. If we ever change the subscription price, we will email you at least 30 days before the new price is charged, so you have a full cycle to cancel first. We will not raise the price of an existing subscription without telling you in advance.
- You will get a reminder before each charge. We email you 3 days before every renewal, telling you what is about to be charged, when, and how to cancel — with the cancel link in the email itself. You do not have to remember this on your own.
- Pause instead. If you have more than you can use, ask us to pause it rather than cancelling. We will skip as many cycles as you like and nothing is charged while it is paused.
Cancelling
Cancelling is never harder than signing up was. That is a commitment, not a description — if you ever find it takes more effort than the two clicks it took to start, we have broken this promise and we want to hear about it.
There is no phone tree, no retention specialist, no "are you sure?" gauntlet, no offer you have to decline three times, and no requirement to explain yourself. Two ways to do it, both of which work at any hour:
- Self-serve, instantly. Go to your billing page, enter your email, and we'll send you a link straight to it. Click Cancel subscription and you're done — it registers immediately, you'll see it confirmed on screen, and nothing waits on us reading anything. You can also update your card and download past invoices there.
- Or one email, already written for you. Click here to cancel and press send. The message is already filled in; you don't need to write anything, find an order number, or give a reason. We action it within one business day and email you to confirm. If a renewal falls in the gap between your email and us reading it, we refund that charge — you never lose money because of our response time.
What happens when you cancel. No further charges. Anything already paid for still ships. You keep any bottle already sent — we do not ask for product back when you cancel. Your account is not deleted and you can start again later at whatever the current price is.
The 90-day money-back guarantee
Use it daily for up to three months. If you don't love what you see, email us and you get a full refund. We say this all over the site, so here it is as a term you can hold us to:
- You have 90 days from the day your order is delivered.
- A full refund of what you paid for the product, to the original payment method. Not store credit, not a partial refund, not a discount on your next order.
- An empty bottle is fine. The guarantee assumes you actually used it — that is the point of a 90-day window on a product that works on skin-turnover timescales.
- No photographs, no forms, no questionnaire, and no requirement to explain what you didn't like. You can tell us if you want to, and it genuinely helps us, but it is not a condition.
- You usually do not need to ship anything back. For most refunds we would rather not pay return postage on a used bottle. If we do need it back for a specific reason, we pay the postage.
Email gocuprum@gmail.com. We reply within one business day and the refund is issued within 5 business days of us agreeing it. Your bank then takes its own few days to show it — that part is out of our hands.
The limits, stated up front. One guarantee claim per customer — it covers "this wasn't for me", not an indefinite supply of free product. If an order arrives damaged or wrong, that is not a guarantee claim at all; tell us and we replace it, with no impact on your 90 days.
Orders, prices and payment
- All prices are in US dollars. Tax is added at checkout where it applies.
- Payment is handled by Stripe. We never see or store your full card number.
- An order is accepted when we email your confirmation, not when you click the button. If we cannot fulfil an order — the item is out of stock, or the address is outside where we ship — we will tell you and refund you in full.
- If a price is displayed incorrectly through an obvious error on our part, we will contact you before charging or shipping, and you can confirm at the right price or cancel for a full refund.
- We ship to the United States and Canada.
Shipping
Free shipping within the US. We email tracking as soon as your order leaves us.
Risk of loss passes to you on delivery. If a parcel is lost or arrives damaged, tell us and we sort it out — we deal with the carrier, not you.
Using the products
Our products are cosmetics. They are intended to affect the appearance of skin. They are not medicines, they are not intended to diagnose, treat, cure or prevent any disease, and nothing on this site is medical advice.
Patch test before first use. Stop using a product if your skin reacts badly to it, and speak to a doctor or a pharmacist if you are pregnant, breastfeeding, on prescription skin treatments, or have a skin condition you are being treated for. Read the ingredient list — we print it in full for exactly this reason — if you have a known allergy.
What we promise, and what we don't
We stand behind what is printed on the label: the ingredients listed are the ingredients in the bottle, at the concentrations we state where we state them. If that is ever wrong, tell us and we will refund you and correct it publicly.
We do not promise a specific result on your skin. Skin varies, and anyone who tells you otherwise about a cosmetic is selling you something. The 90-day guarantee exists precisely because we cannot promise this: if it does not work for you, you get your money back rather than an argument.
To the extent the law allows, our liability for any claim connected with a product or this site is limited to what you paid for the order in question. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be excluded — and nothing here affects your statutory consumer rights, which sit alongside these terms rather than being replaced by them.
The website itself
The text, photographs, branding and design on this site belong to us. Don't republish them as your own. Product names and ingredient names that belong to other companies belong to those companies.
We try to keep everything on this site accurate and we correct errors when we find them. Where a page carries a bracketed note, that is us marking something we have not yet verified rather than quietly guessing — see the accessibility statement for the same approach applied to the site's own shortcomings.
If these terms change
The date at the bottom is the date this text last changed. Changes apply to orders placed after that date, never retroactively to an order you have already made. If a change affects an active subscription, we will email you before it takes effect.
Disputes
If something goes wrong, email us first. One person reads that inbox and almost everything is fixable in a single exchange — that is genuinely faster for you than any formal process.
Contact
Cuprum Labs